In 1990, New York City recorded 2,245 murders and more than half a million criminal complaints.1 The subway system had become a shorthand for civic surrender. Turnstiles were jumped a quarter-million times a day. Graffiti blanketed every car. The platforms reeked. And the passengers understood, without anyone having to say so, that they were on their own.
It was not simply that crime was high. It was that disorder had become the city's resting state — the condition to which everything, left alone, would return.
In 1982, criminologists James Q. Wilson and George L. Kelling had published an essay in The Atlantic Monthly called "Broken Windows." Their argument was deceptively simple: visible disorder invites further disorder.2 A broken window left unrepaired signals that no one is watching — and once that signal is sent, the cost of breaking the next one drops to zero. The insight drew from a 1969 Stanford experiment in which abandoned cars in two very different neighborhoods met the same fate once the first signs of damage went unaddressed.3 The neighborhood did not matter. The signal did.
The theory sat largely dormant until 1984, when the head of the New York City Transit Authority launched a campaign to scrub every subway car of graffiti — a baffling priority, critics said, in a city logging record homicides.4 Then in 1990, William Bratton became Transit Police chief. He went after fare evaders, not violent offenders. Plainclothes squads arrested turnstile jumpers, ran background checks, and discovered that many carried weapons or outstanding warrants. When Rudolph Giuliani won the mayoralty in 1993, he hired Bratton as police commissioner and expanded the approach citywide.5
Over the decade, violent crime in New York fell more than fifty-six percent — double the national decline. Homicides dropped seventy-three percent.6
Whether the approach caused the decline remains debated. Researchers have pointed to a larger police force, the waning crack epidemic, and an improving economy.7 The policy's entanglement with stop-and-frisk produced real harm in communities of color.8 But strip away the policing, and what Wilson and Kelling identified was not really about law enforcement. It was about the relationship between visibility and behavior — between what is seen to be tolerated and what is, in fact, tolerated. When a system signals that small violations carry no consequence, it recalibrates everyone's expectations about what the system will accept.
Six thousand miles from the New York subway, on an island of roughly 170,000 people, a different kind of disorder has settled into its resting state.
Guam is a U.S. territory holding strategic significance vastly disproportionate to its size.9 It hosts military installations the Department of Defense considers critical to the Indo-Pacific theater, with billions in defense investment flowing through in recent years.10 It is also a place where the government's own auditor routinely uncovers financial failures that repeat, year after year, with a regularity that has come to feel less like dysfunction than default.
In a single recent period, Guam's Office of Public Accountability found that more than sixty percent of the $399.6 million in Medicaid payments made between fiscal years 2020 and 2022 — some $241.1 million — was tied to providers with outdated credentials or eligibility records not revalidated in as long as a decade, despite federal rules requiring updates every five years.11 A separate audit of the Department of Education's textbook program revealed $29 million in questioned costs: missing contracts, textbooks sent to landfills without documentation, and an inventory system that existed on paper but went largely unused.12 The same department — designated a high-risk federal grantee since 2003, a status it has carried for twenty-two consecutive years — completed its fiscal year 2023 audit 129 days past the statutory deadline.13 14 Auditors found $12.1 million in federal grant funding earmarked for special education and early intervention that was simply never drawn down.15 Somewhere on Guam, a child who qualified for services that money was meant to provide did not receive them — not because the funding didn't exist, but because the system couldn't manage to spend it.
Notice what connects these failures. In every case, the deficiency was discovered after the fact — sometimes years after. The Medicaid providers went a decade without revalidation. The textbooks vanished between audit cycles. The grant money sat untouched until someone thought to look. The pattern is not malice. It is blindness — the structural kind, built into systems that reveal what has gone wrong only long after the damage is done.
The OPA does extraordinary work, but an audit is a photograph, not a window.16 It captures a moment. What the logic of broken windows demands is something closer to the window itself: the ability to see in real time whether credentials are current, whether procurement records exist, whether dollars are moving where they are supposed to move. The technology is not exotic. Modern record-keeping infrastructure — the kind that tracks transactions as they happen and flags anomalies before they compound — is standard practice in institutions far smaller than the Government of Guam. The island's own Customs and Quarantine Agency still relies on paper-intensive manual processes that prevent real-time reporting.17 That is not a staffing problem. It is an infrastructure problem — the kind that makes every other problem harder to solve.
The instinct, on an island facing aging power plants, deteriorating roads, and an economy still recovering from Typhoon Mawar, is to treat transparency infrastructure as a luxury.18 19 When a government cannot track $29 million in textbooks or verify providers receiving $241 million, it broadcasts a message about the system itself: no one is watching. And when no one is watching, no one can be trusted — not by residents, not by federal partners, not by the institutions whose confidence any island economy ultimately depends on.
By some estimates, Guam received eight billion dollars in COVID-era federal assistance across 2021 and 2022.20 Local commentators have noted that those funds produced no lasting new industry and no durable self-sufficiency. When the next tranche arrives — for typhoon recovery, military construction, Medicaid — the question is never whether Guam needs it. The question is whether Guam can account for it. That question is not answered by corrective action plans filed after the fact. It is answered by systems that make accountability continuous — that catch the broken window when it breaks, not two years later when an auditor arrives.
Reversing the signal does not require heroism. It requires infrastructure — the kind that makes transparency automatic rather than aspirational. It requires deciding that public dollars will be tracked as they move, not reconstructed from memory after they are gone.
Somewhere on this island, a child is waiting for services the money already paid for. The first window to fix is the one that would let us see that in time to act.
Footnotes
-
Corman, H. and Mocan, N. "What Reduced Crime in New York City." National Bureau of Economic Research, NBER Digest, January 2003. https://www.nber.org/digest/jan03/what-reduced-crime-new-york-city ↩
-
Wilson, J.Q. and Kelling, G.L. "Broken Windows: The Police and Neighborhood Safety." The Atlantic Monthly, March 1982. ↩
-
Zimbardo, P.G. "The Human Choice: Individuation, Reason, and Order Versus Deindividuation, Impulse, and Chaos." Nebraska Symposium on Motivation, 1969. ↩
-
"Broken Windows Theory." Encyclopædia Britannica. https://www.britannica.com/topic/broken-windows-theory ↩
-
Ibid.; Vedantam, S. "How A Theory Of Crime And Policing Was Born, And Went Terribly Wrong." NPR, November 1, 2016. https://www.npr.org/2016/11/01/500104506/broken-windows-policing-and-the-origins-of-stop-and-frisk-and-how-it-went-wrong ↩
-
Corman, H. and Mocan, N. NBER Digest, January 2003; Brennan Center for Justice, "2025 Trends in Crime and Safety in New York City." https://www.brennancenter.org/our-work/research-reports/2025-trends-crime-and-safety-new-york-city ↩
-
Corman, H. and Mocan, N. NBER Digest, January 2003. ↩
-
Harcourt, B.E. and Ludwig, J. "Broken Windows: New Evidence from New York City and a Five-City Social Experiment." University of Chicago Law Review, Vol. 73, No. 1, Winter 2006. https://scholarship.law.columbia.edu/faculty_scholarship/637/ ↩
-
Tilghman, A. "Guam: Defense Infrastructure and Readiness." Congressional Research Service, Report R47643. https://www.congress.gov/crs-product/R47643 ↩
-
DOD's Future Years Defense Plan calls for $4.716 billion in military construction for Guam and the Northern Marianas, FY2025–FY2029. Ibid. ↩
-
Office of Public Accountability, OPA Report No. 25-02, "Government of Guam, Medicaid Program — Provider Eligibility — Part I." https://www.opaguam.org; KUAM News, "Audit finds $241.1M in questionable Medicaid payments." https://www.kuam.com/story/52434838/audit-finds-dollar2411m-in-questionable-medicaid-payments ↩
-
Office of Public Accountability, OPA Report No. 26-03, "GDOE Accountability of Textbooks." https://www.opaguam.org; Kandit News, "$29M in Questioned Textbook Costs at GDOE." https://kanditnews.com/29m-in-questioned-textbook-costs-at-gdoe/ ↩
-
GDOE was designated a high-risk grantee by the U.S. Department of Education in 2003. Marianas Variety, "Audit: Guam Department of Education mismanaged millions," January 5, 2026. https://www.mvariety.com/regional/regional-audit-guam-department-of-education-mismanaged-millions-tr9w9kgh/ ↩
-
GDOE's own risk assessment page confirms the 2003 designation and ongoing special conditions. https://www.gdoe.net/District/Department/17-internal-audit-office/1798-Risk-Assessments.html ↩
-
KUAM News, "OPA releases GDOE Fiscal Year 2024 audit." https://www.kuam.com/story/53349997/opa-releases-gdoe-fiscal-year-2024-audit ↩
-
Office of Public Accountability, established by Public Law 21-122 in July 1992, independent of all three branches of GovGuam. https://www.opaguam.org ↩
-
Office of Public Accountability, OPA Report No. 25-05, audit of Customs and Quarantine Agency. https://www.opaguam.org ↩
-
Atlantic Council, "Guam's Energy Infrastructure and Military Needs," August 2025. GPA's two largest generators, Cabras 1 and 2, are fifty years old. https://www.atlanticcouncil.org/blogs/energysource/us-military-readiness-in-the-pacific-requires-strengthening-guams-power-grid/ ↩
-
U.S. Government Accountability Office, GAO-25-108187, "Missile Defense: DOD Faces Support Challenges for Defense of Guam," May 2025. https://www.gao.gov/products/gao-25-108187 ↩
-
Pacific Island Times, "A wake-up call: When sweeping federal cuts hit Guam," March 18, 2025. https://www.pacificislandtimes.com/post/a-wake-up-call-when-sweeping-federal-cuts-hits-guam. The $8 billion estimate and the assessment of how funds were used appear in PIT's editorial analysis; independent verification of the total was not available. ↩